REFUND AND RETURNS POLICY
At COVERINSURE, we strive to ensure that our customers are satisfied with their purchases. However, we understand that returns and refunds may be necessary in certain situations. Please read our policy below.
1. ELIGIBILITY FOR RETURNS
You may return items within 30 days of purchase if they are:
- Unused and in the same condition as when you received them
- In their original packaging
- Not marked as “final sale” or “non-returnable”
2. RETURN PROCESS
To initiate a return, please follow these steps:
- Contact us at info@coverinsure.click with your order details.
- We will provide you with a return authorization and shipping instructions.
- Once we receive the returned item, we will process your refund or exchange.
3. REFUND POLICY
If you are eligible for a refund, we will issue the refund to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to be processed. Shipping charges are non-refundable, and you are responsible for return shipping costs unless the return is due to our error.
4. EXCHANGES
We offer exchanges for defective or incorrect items. If you would like to exchange an item, please contact us within 30 days of receipt. We will guide you through the process of exchanging your product.
5. NON-RETURNABLE ITEMS
Certain items are non-returnable, including:
- Gift cards
- Downloadable software
- Items marked as “final sale”
6. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately at info@coverinsure.click. We will provide you with instructions to return the item and will cover the cost of return shipping.
EFFECTIVE DATE: December 7, 2024